Let us face it: customers can be frustrating. They are demanding and wasteful and desire more from you than you already give. With the current economic turmoil many companies and professional services firms focus on one thing: new customers or clients.
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Pump up the volume. That’s what physician practices would like to do, and it has nothing to do with louder music. An increase in patient volume is the goal of virtually every practice. Even though the economy is struggling, there are still things physicians can do to increase the foot traffic passing through the practice’s corridors. And according to Drew Stevens, PhD, a practice management consultant based in St. Louis, it starts by looking at customer service.
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